How can we help you today?
Find clear answers, tell us what happened and follow your request in one place.
Useful answers, without the wait
I need help with an order
Sign in and create a support request with your order ID and a clear description. Only an order belonging to your account can be linked.
My delivery is delayed
Include the order ID, expected delivery date if shown, and what has happened. Support can review the request; submitting it does not change the delivery status.
Money was deducted but the order is unpaid
Do not pay again until the transaction has been checked. Include the order ID, transaction reference, amount and time. Never send your PIN, OTP or full card number.
I received a damaged or different product
Describe what you ordered, what arrived and the condition. Keep the packaging and relevant evidence. Support must review eligibility; a request does not automatically approve a return or refund.
Can I cancel or change my order?
Create an order support request with the change you need. Availability depends on the order stage. Wait for confirmation before assuming it has been changed or cancelled.
How do I keep my account safe?
Use your own account and a strong password. Support will not need your password or OTP. If you suspect an account problem, describe it without sharing secret credentials.
How do I apply to sell on Obicol?
Use Become a Seller, sign in, and submit your store details. Administrator approval is required before posting products as a seller.
Where will I receive a reply?
Return to Your support requests below and open the conversation. Replies and status changes are saved there. Email and WhatsApp alerts are not enabled.
Your support requests
Keep the conversation here. Email and WhatsApp alerts are not enabled.